FAQ's
FAQs – EcoPurrPlay.com
Welcome to the EcoPurrPlay FAQs! Below, we’ve answered some of the most common questions to help make your shopping experience smooth and enjoyable. If you don’t find what you’re looking for, feel free to contact us at info@ecopurrplay.com
About EcoPurrPlay
Q: What is EcoPurrPlay?
A: EcoPurrPlay is an online store dedicated to providing eco-friendly cat toys, accessories, and catios. Our mission is to enhance your cat’s life while protecting the planet through sustainable and safe products.
Q: Why focus on eco-friendly products?
A: As cat lovers and coastal lifestyle enthusiasts, we believe in taking care of both our cats and the environment. Eco-friendly products reduce waste and provide a safe, non-toxic experience for your feline friends.
PRODUCTS
Q: What types of products do you sell?
A: We offer a variety of products, including:
• Eco-friendly cat toys
• Accessories like beds, scratchers, and feeders
• Catios (outdoor enclosures for safe outdoor fun)
• Sustainable supplies like biodegradable litter and grooming tools
Q: Are your products safe for cats?
A: Absolutely! We carefully select products made with non-toxic, pet-safe materials to ensure the safety and happiness of your cats.
Q: What are catios, and why should I get one?
A: Catios are outdoor enclosures that allow your cat to enjoy fresh air and sunshine in a secure environment. They are perfect for providing enrichment while keeping your cat safe from outdoor dangers.
ORDERING & SHIPPING
Q: How long does it take to process my order?
A: Orders are typically processed within 1–2 business days. You’ll receive an email confirmation once your order is on its way.
Q: What are your shipping options?
A: We offer standard and expedited shipping within the U.S. Shipping times vary based on location, but standard shipping typically takes 3–7 business days.
Q: Do you ship internationally?
A: At this time, we only ship within the U.S. Stay tuned as we plan to expand in the future!
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Use this number to monitor your package’s progress.
RETURNS & EXCHANGES
Q: What is your return policy?
A: If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Items must be unused and in their original packaging. Please contact us to initiate a return.
Q: Do you cover return shipping?
A: Return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.
Q: What if my product arrives damaged?
A: We’re here to help! If your product is damaged during shipping, contact us immediately with photos, and we’ll work to resolve the issue.
SUSTAINABILITY
Q: How are your products eco-friendly?
A: We prioritize products made from sustainable, biodegradable, or recycled materials. Additionally, we aim to reduce packaging waste wherever possible.
Q: Do you support any environmental causes?
A: Yes! A portion of every purchase helps support animal shelters and environmental conservation efforts. Thank you for helping us give back!
CONTACT US
Q: How can I get in touch with you?
A: You can reach us via email at info@ecopurrplay.com or through our Contact Us page. We’re here to answer any questions or concerns.
We hope this FAQ section helps, and thank you for choosing EcoPurrPlay to bring joy to your furry friends while caring for the planet! 🐾🌿